HOW DOES OUR IT SUPPORT WORK?

Our IT Support service is completely different from our Managed IT Services. We do not actively monitor your systems or provide a managed Anti-Virus solution but, what we do is, support when you need us. Our IT support is charged at an hourly rate. Regardless if it is remote support or you require one of our engineers on-site, there is no addition in the hourly cost.

In the long term, depending on how much you require IT Support we also offer you the opportunity to purchase “blocked time”, so each month you pay for a certain amount of IT Support at a discounted rate. The bigger your business gets it may be worth to check out our Managed IT Services which may be able to help.

This service is very popular if your in house IT department require 3rd line support.

  • Control IT Costs

    By purchasing block time each month, you can have more control over your IT Costs

  • Trusted IT Provider

    Each month you will receive a report on how your money is spent and how you could potentially save money and increase productivity.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, we as your IT partner can help move it along.

  • Small initial investment

    The first month of our IT Support may cost a little more than usual. This is because employees will send in tickets more often for issues they have been sitting on. This should change in the 2nd month.

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Our IT Support will help keep your business running. Let’s get started

Solutions

COMPREHENSIVE IT SUPPORT INCLUDES

  • Network

    Network management and troubleshooting using state of the are software and protocols

  • Helpdesk

    Our helpdesk is always available 24 hours a day, 7 days a week. We are only a phone call or email away!

  • Infrastructure

    We make sure your infrastructure is correct for your business. Recommendations will be put forward for you to discuss and decide.

  • Endpoint management

    We will carry out an audit of your business and its system FREE OF CHARGE so we can advise on the best way forward for protection and troubleshooting

  • Applications

    Don’t want to deal with third-party support when an application gets corrupted? Our dedicated team of experts fix 8 out of 10 common software issues before contacting support.

  • Managed IT Services

    Here at ORB Tech Solutions, we have put decided to put different services together to help businesses grow. Our Managed IT Service is the most popular choice! You can upgrade at any time.

Why choose us

6 REASONS TO PARTNER WITH ORB TECH SOLUTIONS

  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    Depending on which support package you select, we aim to respond to business-critical issues within 30 minutes of being notified.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0

    Experienced

    Our team has more than 30 years of IT Support, we have gained experience in a wide spectrum of technologies, industries, and application types.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    No geek speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

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    Business savvy

    We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company

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    All In One Place

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

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    Satisfaction Guarantee

    Our team thrive on customer service and we want you to be completely satisfied with our services.

Stop wasting time and money on technology. View Our Services!

GET A FREE QUOTATION

Please contact our team or complete the form below. A representative will contact you shortly.

  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    If we’re the right fit, you’ll choose the IT service agreement that works best for your organisation.

  • Start Your IT Experience

    Once we’ve onboarded your business, you’ll experience excellent customer service and increased productivity.