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IT support services

IT Support

Comprehensive IT support, on call whenever you need it

Our IT support packages are ideal for small companies, or as a complement to small IT departments, providing a comprehensive range of business IT services over a helpdesk line or on-site call outs from our engineers.

Few companies have IT teams with experts in every possible field of business IT, but specialist tailored support services like ours ensures that smaller IT teams are never overwhelmed with work or tasked with something they have little experience in.

Our team covers a vast range of expertise, and our core IT support is built around highly skilled and qualified engineers available remotely through a helpdesk service. We have 30 minute critical response SLA’s for remote tickets. On-site response is within 4 hours for an engineer to be on site if it can’t be fixed remotely.

Get total IT support, monitoring and security from a team of experts.

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Quality IT support is a hugely cost effective option particularly for small or rapidly growing companies having to constantly weigh resources and meeting the challenges of rapid change.

Working with businesses across London and Kent, our IT support teams can support every need or requirement your business may have, and we guarantee incredibly fast response and attendance times for all our clients, with some key services including;

  • Network management and troubleshooting
  • Security maintenance and repairs
  • 24/7 phone and email helpdesk
  • 30 minute critical response SLA time (for remote tickets only)
  • On-site emergency call outs within 4 hours
  • Infrastructure and hardware advice and support
  • Software and app support and troubleshooting
  • Cyber security training courses for staff
  • Full and part time on site support also available
  • Our IT support contracts are tailored to each company
Tailored IT Services

Tailored IT Services

There is no one size fits all in business computing and IT services; every company is different and constantly experiences change, so our support and managed IT services are tailored specifically to each client.


Exceptional remote and on-call IT support for London and Kent businesses

Based in Kent, we have on call teams and engineers covering the whole of the South East with a focus on London and Kent, including; Ashford, Brighton, Brixton, Bromley, Camberwell, Camden, Canterbury, Chatham, Crawley, Croydon, Dagenham, Dartford, Dover, Folkestone, Gillingham, Gravesend, Guildford, Hackney, Hammersmith, Horsham, Islington, Kings Hill, Lambeth, Leatherhead, London, Maidstone, Margate, Medway, Ramsgate, Sevenoaks, Sheerness, Sittingbourne, Southwark, Strood, Swanley, Tunbridge Wells, Welling and Westminster.

To learn more about our work and how we can put together a package of services to support your company now and in the future, contact us today at ORB Tech Solutions and speak to our team.