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Managed IT Support for a London Electrical Contractor

Managed IT Support

Overview

FBS electrical services have over a decade’s worth of experience in the electrical industry, we have worked on a diverse range of commercial and industrial projects in London and Kent.

Our team of fully qualified and professional electricians have worked together on all types of commercial and industrial projects for decades. With the extensive expertise gathered over this time, it also means that our teams work together efficiently and exceptionally well, providing our clients with cost-effective solutions and fast turnarounds.

Client: FBS Electrical Services
Industry: Construction
Services: Managed IT
Support Via: www.fbselectricalservices.co.uk

Challenge

FBS Electrical Services required some sort of IT Support for there staff and business. This involved laptop setups, Microsoft 365 setup, printer setup, internet setup and monitoring, tablets and a phone system that worked.

When FBS Electrical first started off it was just two family members which quickly turned into a full team of over 20 employees in just a few years.

They had no IT Support in place and were using people who they could get hold of. They required a solution be put into place so they had one point of contact who understood their business and IT needs.

Solution

ORB Tech Solutions recommend their Gold IT Support package as the best fit for the business. This would allow us to monitor their devices and check for any faults before they happened.

This also included Anti Virus, Anti Malware, Web Filtering and offered various benefits of becoming a customer.

Results

After the initial discussion, our tools were installed on the staff’s machines. We tidied up Microsoft 365 and saved them money on the licencing. We also picked up a failing Harddrive which was quickly swapped out within 24 hours of order confirmation to minimise downtime.

Since becoming a customer they have expanded their business into another location and always know that our helpdesk is open for service is they require it.